Privacy Policy

Welcome to Fynzi. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fynzi.com.au or make a purchase from us.

1. What information we collect

When you visit our website, we may automatically collect certain information about your device, browsing actions and usage patterns including your IP address, browser type, time zone, cookie information, and which pages you view or interact with.
When you make a purchase or attempt to make a purchase through our site, we collect additional information from you, including your name, billing address, shipping address, payment information (excluded from storage by us unless required), email address and phone number.

2. How we use your information

We use the information we collect to:

  • Process your orders, manage payments, fulfil your purchases and handle returns.

  • Communicate with you (for order confirmations, shipping updates, customer service).

  • Enhance and optimise our website (such as tracking usage, responding to user preferences).

  • Provide marketing and promotional offers (if you opted-in to receive them).

  • Detect and prevent fraud and ensure the security of our site and transactions.

3. How we share your information

We may share your personal information with third-parties that help us provide our services – for example, payment processors, shipping and fulfilment companies, analytics providers and marketing platforms.
We do not sell your personal information to third parties for their marketing purposes. We may disclose your information if required by law or in response to valid requests by public authorities.

4. Cookies & tracking technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your activity on our site and hold certain information. Cookies help us to provide you with a personalised experience and recognise you when you return. You may disable cookies via your browser settings, but note that some parts of the website may not function properly.

5. Your rights

You have the right to access the personal information we hold about you, request correction, deletion or portability of your data. If you no longer wish to receive marketing communications from us, you can opt-out at any time by using the unsubscribe link in our emails.
If you are located in Australia, you also have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

6. Data retention

We will retain your personal information for as long as it is necessary to provide services to you, comply with legal obligations, resolve disputes and enforce our agreements. If you request deletion of your data, we will do so unless we are required to retain it by law.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices, legal requirements or for other operational reasons. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

8. Contact us

If you have any questions or need to exercise any of your rights, please contact us at:
at Email: contact@fynzi.com.au