Returns & Exchanges Policy
Fynzi.com.au
We want you to be completely satisfied with your jewellery. If for any reason you are not happy with your purchase, please review our policy below.
đź”™ Returns (14-Day Acceptance)
We accept returns for a refund or store credit within 14 days of the date you received your order.
Eligibility Conditions:
To be eligible for a return, all items must meet the following strict conditions:
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The item must be unused and undamaged.
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The item must be returned in its original packaging.
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All original tags and labels must be attached.
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The product must show absolutely no signs of wear, perfume, scratches, or alteration.
Non-Returnable Items (Final Sale):
For hygiene and safety reasons, the following items are not eligible for return, exchange, or store credit:
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Earrings (Due to strict hygiene standards)
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Items marked as “Final Sale” or “Clearance”
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Gift Cards
🔄 Exchanges (14-Day Acceptance)
We offer exchanges within 14 days of receiving your order for the following specific reasons:
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Size Issues: For items like rings or bracelets that require a size adjustment.
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Wrong Item Received: If the product shipped differs from the item ordered.
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Manufacturing Defects: If the item arrives with a verified fault or defect.
Exchange Process for Out-of-Stock Items:
If you are requesting an exchange but the desired item (same product, different size/colour) is out of stock, we can offer you one of the following alternatives:
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Store Credit for the full purchase price.
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Exchange for a different item of equal or lesser value.
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Full Refund (only if the item was defective or the wrong item was originally shipped).
⚙️ How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our Customer Care team with your Order Number and the reason for the return. Our team will provide you with the necessary return authorization and instructions.
Contact Us: Please refer to our Customer Care for any questions regarding our Returns and Exchanges policy.